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Textiles Network Shares File Transfer Issue

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UPDATE: 3/5/2021 11:59 AM
Good news, everyone! Comtech has identified and resolved the issue. In my tests, file transfers have been fast and reliable. Please test and let TCTS know if there are still issues. Thanks for your patience while we worked through this issue.

UPDATE: 3/2/2021 10:56 AM
Working with Comtech, we have been able to isolate the issue to what is likely a hardware problem in the network Textiles uses. While the component itself has not been identified, we are closer to getting the issue resolved.

UPDATE: 3/1/2021 6:54 AM
Comtech has replaced the network hardware but the issue persists. TCTS will continue to work with Comtech to resolve the issue as quickly as possible. Please switch to, or continue to use, Google Drive for now.

UPDATE: 2/25/2021 2:02 PM
Comtech believes they have identified the cause of our issue. The fix requires installing and switching over to new network hardware so there will be a brief network outage at the college Sunday, February 28, around 9am. Anyone connected remotely to a computer at the college will likely lose their connection at that time. We will post an update once everything is up and running again.

TCTS is aware of an issue where transferring files from a computer located at the college to any of the network shares (i.e. H, L, N, P and T drives) will most likely result in an error and a partially copied or zero length file. The issue can also cause an application to hang when files are saved to a network share from within the application. TCTS is working with Comtech and OIT’s storage group to identify and resolve the issue as quickly as possible.

Please note that, from our testing, this issue does not appear to affect off-site computers connected to the university’s VPN, but to clarify, if someone off-site is connected to the VPN and connected remotely to a computer at the college, there will be an issue. This includes students connecting remotely to student lab computers for class.

Until this issue is resolved, TCTS strongly recommends saving files to your Google My Drive or a Google Shared drive if appropriate. We will provide an update when more information is available.

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